Dedicated Customer Teams & Agile Services
Overview
At Lena Fulfillment, we pride ourselves on providing business owners with everything they need to stay on top of their inventory. That’s why our versatile online tracking system is incorporated with our entire Third Party Logistics (3PL) suite. Through this robust portal, our clients are able to gain valuable insight to know exactly how many of their products remain, where they are located, and how fast we will be able to ship them.
From kit reconfigurations to optimized storage, our team provides comprehensive fulfillment services and shipping services to ensure that deliveries arrive as expected and on time. We use industry- leading storage solutions to ensure that we have full access to our clients’ inventory at any time for fast and reliable out-processing.
When you store your inventory at Lena Fulfillment, you maintain full control of your products or materials at all times. We are simply an agent that exists to serve your unique needs. No matter what these needs are, we are ready and able to adjust to a wide range of storage requests.
3PL Product & Material Storage
When it comes to your supply chain, you need a partner who understands storage optimization. By working with Lena Fulfillment, you can place a high level of trust and confidence in our ability to:
- Use technology to provide more accurate tracking
- Handle your products with care and protection
- Provide packaging that meets your aesthetic and storage goals
- Manage inventory with dependable solutions
Intelligent Online Solutions
- Quickly see how much inventory they have remaining
- Track shipping and expected delivery timelines
- Provide investors with reliable inventory data
- Integrate with their eCommerce site to offer customers accurate stock quantities
- Access readily available and intuitive spreadsheets with inventory data
Streamlined Product Returns
Oftentimes, eCommerce sites and retailers alike become bottlenecked through customer returns. Reverse logistics are our specialty at Lena Fulfillment, providing peace of mind and cost savings to your business. Products can be returned for a number of reasons, including:
- Gift returns
- Product malfunctions
- Shipping damage
- Unmet expectations
- Improper fitting
- Shifting customer tastes
Product returns are a hassle that can preoccupy your team from conducting their day- to-day routines with fluency. When you make the decision to outsource your returns to Lena Fulfillment, you gain a partner that provides comprehensive coverage for your returns. We start our reverse logistics process well before any returns are placed, maintaining a dedicated space that is offset from our core operating areas. Next, we take returns directly in our warehouse, making the determination if the product is unused and able to be returned into the supply chain. We return any damaged products directly to our clients for repair, maintaining smooth operations throughout the entire process.
Efficient Packaging Services
At Lena Fulfillment, we offer on-site packaging solutions to handle custom client orders. This is especially useful for eCommerce websites that need a dependable fulfillment partner who understands unit-level retail shipping. We keep your packaging on site, pulling inventory from our palletized area after an order is placed. In doing so, we ensure that each customer receives the perfect quantity, quality, and handling to meet their expectations. Here’s how our services help clients:
- eCommerce integration throughout the entire ordering process
- Comprehensive inventory control, monitoring, and delivery
- Versatile packaging solutions to support retail and eCommerce operations
- Inside access through our 3PL online platform for data and decision making
- 360° online support to ensure continuity of access and service
- Compliant shipping to meet the rules and regulations of your unique industry